Shipping policy
We strive to ship your items out just as quickly as possible. Sometimes the same day as the order is received. However, during sales and busy shopping seasons, your package may be delayed a few days. If there is a large volume of orders that may potentially slow down your shipping date, we will place a notice on our website home page and/or our Facebook Business Page.
For In Stock Ready to Ship Items, our normal shipping time frame is 1-3 business days but no longer than one week. If we are unable to ship during that time frame, you will be notified by email of the delay if an announcement has not been placed on our website. Please note our business days are Monday through Friday. Packages do not ship out on weekends or holidays.
PLEASE BE ADVISED if you order in stock items with preorder or custom made to order items, your order will not ship until all items are ready for shipping. If you wish to receive separate shipments, please place separate orders.
Shipping Services:
At this time we only use USPS Shipping services. We also ship internationally. For your convenience, our site offers First Class, Priority Mail and Express Mail shipping options based on the weight of your order for both domestic and international destinations.
Shipping Insurance:
Delivery Confirmation is provided on all packages. Shipping Insurance is optional, but is strongly recommended.
Shipping Insurance cost varies based on your order and you will have the option to add it during checkout.
**Please be aware that we will not be responsible for packages once they are shipped. Also, we can not be responsible for items that do not arrive on time. Shipping time is estimated by the USPS but is not guaranteed unless shipped by Express Mail. Please allow enough time for your package to reach you if you are ordering for a special occasion, at least 2 weeks is recommended.
Please consider purchasing shipping insurance to protect yourself!
International Shipping:
We love being able to offer our products to our international customers!! Please note, although our site offers First Class International Shipping option, the shipping times vary and it is a slower service. Also, there is no tracking for the package once it leaves the United States. If you wish to have tracking on your package, please make sure to select either the Priority or Express Mailing Option.
**We are NOT ABLE to ship shoes to ITALY due to custom regulations. Shoes are a prohibited postal item to Italy and will be confiscated by their customs.**
***We also are no longer allowed to ship Saltwater or Sun San Brand Sandals outside the United States!
Custom Made Items and Hair Accessories:
Since Custom Made items and Hair Accessories are hand-crafted to your specifications, production does not begin until after your order is processed through our cart and we have received cleared payment. Most orders are filled and shipped within 10-15 business days (Monday-Friday). Large orders and custom designs may take a bit longer. If you need something quickly, please let us know and we will try to accommodate. A Rush Order fee may apply.
Shoes and Other Ready to Ship items:
Our normal shipping time frame on in stock ready to ship items is 1-3 business days! If we are unable to ship during that time frame, you will be notified by email of the delay unless there is a notice on the homepage of our website. Please note our business operation days are Monday through Friday. Packages do not ship out on weekends or holidays.
Delivery Times and Estimates:
Once production on an order is complete and the package is shipped, estimated delivery is 2-5 days for U.S. orders by standard shipping methods.
Shipping & delivery times are just an estimate and can vary at any time. For this reason we do not guarantee any shipping or delivery dates. If you need your order by a certain date please contact us before placing your order so we can let you know if it is possible. There will be a $15 charge for any rush orders we accept. Please contact us first, if you need an item shipped before our current lead time. We must approve the rush order before it is purchased so we can ensure we are able to accomodate it.